Privacy Policy

We at Aerix Global (Pvt) Ltd value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose information across all our platforms, including our software services, client solutions, and our online learning portal, Aerix Academy.

By using our website, platforms, or services, you consent to the practices described in this policy.

What Information Are We Collecting and How Do We Collect It?

IP Addresses
When you visit any of our websites (e.g., aerix.global or aerix.global/academy), our servers automatically collect your IP address, browser type, and device data. This helps us analyze traffic trends, monitor usage, and improve security. No personally identifiable information is collected through IP alone.

Cookies
We use cookies and similar technologies to enhance your user experience. Cookies help us remember your preferences, track course progress, and customize content. Some cookies may also be placed by third-party tools we use (like Google Analytics or payment gateways).
You can disable cookies through your browser, but this may affect functionality across our platforms.

What Personal Information Do We Collect?

Depending on your interaction with Aerix Global or Aerix Academy, we may collect the following:

• Name
• Email address
• Contact number
• Billing and shipping address
• Payment information (handled securely via third-party gateways like PayHere or Stripe)
• Company name (for B2B software clients)
• User activity (such as login times, course access, platform usage)
• Communication and support history

We may collect this information when you:

• Purchase a course on Aerix Academy
• Register for any of our services or software
• Contact support or make an inquiry
• Subscribe to newsletters or promotions
• Sign agreements as a business client

How Do We Use Your Information?

We use the information we collect to:

• Deliver and manage the services you requested
• Process payments and issue receipts or invoices
• Respond to your inquiries and provide technical or customer support
• Customize your user experience across our websites and platforms
• Send important updates, offers, and announcements (only if you opt in)
• Improve our software, learning platform, and overall service quality
• Comply with legal and regulatory obligations

How Is Your Information Shared?

We do not sell or trade your personal data. However, we may share it with:

• Trusted service providers (e.g., payment gateways, hosting providers, email platforms)
• Third-party platforms involved in delivering services (e.g., course certification bodies)
• Regulatory authorities, if required by law
• Business partners or clients, only with your explicit consent and for service delivery

All our partners are bound by strict data confidentiality agreements.

Data Security

We implement strong industry-standard security protocols to safeguard your data. This includes encryption, secure servers, access restrictions, and regular system updates.
Please note that no online system is entirely immune to threats. We encourage users to protect their accounts with strong passwords and secure devices.

External Services and Third-Party Links

Aerix Global platforms may contain links to third-party sites or use third-party plugins. Their privacy practices may differ from ours, and we do not control or assume responsibility for their content or policies.

Your Rights and Choices

You have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate data
• Withdraw consent or request deletion of your data (subject to legal or contractual limitations)
• Unsubscribe from promotional communications at any time

To make any of these requests, please email us at support@aerix.global

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version here and update the "last updated" date. We encourage you to review this page regularly to stay informed.

Contact Us

If you have any questions, concerns, or data-related requests, please contact our support team:
📧 support@aerix.global